License Manager Installation Issues
Below are installation issues that can occur with the automatic installer for Windows® servers.
The license manager installer cannot run if there is already a SIMetrix-SIMPLIS license manager running on the system. The installer will be able to shut down the existing manager in some cases but won’t be able to in all situations.
Shut down the existing license manager. How you do this depends on how it was installed.
The manager could be installed as a regular application or it could be installed as a service. A service is an application that runs in the background and which is started and stopped by the system. Services are able to run when no user is logged on. We always recommend that the license manager is run as a service but this is not compulsory.
To further complicate matters, it is possible to install the license manager in a manner such that it is shared with applications from other vendors. Here are some possible scenarios:
- If the manager is run as a service and is not shared with other applications, then the installer should have already shut it down. If it failed for some reason, you can shut it down manually from Windows Control Panel.
- If the manager is run as a regular application and you are sure it is not shared
with other vendors applications, we recommend that you kill it using Task Manager.
Shut down these processes:
pdt.exe will only be present if you use SIMPLIS. It is important that all three processes are closed. If any are left, many strange problems can ensue.
- The situation where the license manager is shared with other applications is beyond the scope of this document. For further assistance please see the Licensing End User Guide (pdf). If you have current maintenance you may also contact us at email@example.com and will be glad to assist.
The installer successfully installed the license manager files but it appears not to be working. This is almost certainly because a firewall is blocking the communication between the various processes affected.
You are not using the correct license file. You may have mistakenly specified a portable license file, a license file supplied by another vendor or maybe a file that isn’t a license file at all
To FixRepeat and locate the correct file. If you ordered a network license we will usually email you the correct license file. If you are sure you are entering the correct file, please contact firstname.lastname@example.org for assistance.
You the file you specified appears to be a network license file but was not issued by us.
Repeat and locate the correct file. If you ordered a network license we will usually email you the correct license file. If you are sure you are entering the correct file, please contact email@example.com for assistance.
This error will be displayed after pressing "OK" in response to the instruction to insert a USB key (dongle). It means that a valid USB key was found but it is not the correct one for the license. The serial number of the USB key must match the license file. You can find these as follows:
- The USB key’s serial number is printed on the side and is in the form 9-xxxxxxxx where xxxxxxxx for are hexadecimal digits
- The serial number that the license expects can be found by opening the license file in a text editor. The serial number is on the "SERVER" line after "FLEXID=".
The numbers found in a 1. and 2. above must match. If they don’t you either have the wrong license file or the wrong USB key.
Replace the correct USB key then repeat, or repeat using the correct license file. If you ordered a network license we will usually email you the correct license file. If you are sure you are entering the correct file, please contact firstname.lastname@example.org for assistance.
This error will be displayed after pressing "OK" in response to the instruction to insert a USB key (dongle). It means that no USB key could be detected. If you have inserted a USB key then there could be some problem with the USB port, the USB key might be faulty or the driver may not have installed correctly.
When the USB key is functioning correctly, a red LED lights up. If this LED is not alight the the key is not working for some reason although it is not so easy to figure out why. First try another USB port and repeat. If this doesn’t work please check the port using another USB device. If this shows that the port is OK, then contact email@example.com for assistance.
This error occurs for licenses locked to something other than a USB key, usually an Ethernet address. It means you are using the wrong license. This error will also occur if you are reinstalling the license manager on a new machine or on an existing machine following a change in the Ethernet adapter.
Repeat and locate the correct file. If you are reinstalling on a new machine you will need a new license. Contact firstname.lastname@example.org for further information.