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Contact Support

Technical support from our development team is available for all in-maintenance customers, as part of your service agreement.

Users of SIMetrix/SIMPLIS Elements, or student users of educational licenses are not eligible for support technical support, except for limited installation issues.

Please follow the steps below so we can try to best resolve your issue as quickly as possible.

Knowledge Base and Documentation

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View the Installation Instructions

Requesting Technical Support

Please select the product type from the selection below.

Full support is available to you.

Most questions are best answered by email, this way our team can study your problem in-depth with your supporting schematic where necessary. Our technical support team will endeavour to answer you promptly, typically with an initial response on the same business day.

Please email our technical support team at support@simplis.com, ensuring you provide:

  • A detailed description of the problem
  • Name of the product you are using
  • Version of the product you are using
    [?]
    In the program use menu Help > About to the find the release number
  • If applicable, any schematic files that will help our team understand your problem
  • Your product serial number, or your company name and office location
    [?]
    In the program use menu Help > License Diagnostics... to the find the serial number

All support is kept confidential and we hold NDAs with many companies. If you require an NDA before discussing in-depth problems with our technical team, please let them know.

Limited email support is available to you.

We can only provide support for installation issues, where possible.

For applicable issues, please email support@simplis.com, ensuring you provide:

  • A detailed description of the problem
  • Name of the product you are using (SIMetrix/SIMPLIS Elements)
  • Version of the product you are using
    [?]
    In the program use menu Help > About to the find the release number

Limited email support is available to you.

For students, you should contact your course instructor for any technical support.

For course instructors, your educational establishment should have a nominated primary contact who we will work with to resolve technical issues and your first point of contact should be with them.

For applicable issues, please email support@simplis.com, ensuring you provide:

  • A description of the problem
  • Name of the product you are using
  • Version of the product you are using
    [?]
    In the program use menu Help > About to the find the release number
  • If applicable, any schematic files that will help our team understand your problem
  • The name of the educational establishment you work for. Emails should come from your establishment email address.

Limited email support is available to you.

We can provide support for re-issuing license files and installation issues where possible.

We are not able to provide support for other technical queries. Please contact our sales team to discuss options for bringing you back into maintenance if you require such assistance.

Contact Sales

For applicable issues, please email support@simplis.com, ensuring you provide:

  • A description of the problem
  • Name of the product you are using
  • Version of the product you are using
    [?]
    In the program use menu Help > About to the find the release number
  • Your product serial number, or your company name and office location
    [?]
    In the program use menu Help > License Diagnostics... to the find the serial number