USB Dongle Replacement Policy

Defective Dongle/USB key

Should a dongle/USB key fail, provided you have a current maintenance contract and the dongle/USB key has not been damaged by misuse, such as but not limited to, washed in with laundry, bent, stepped on, runover or squashed between desks and you can return the defective dongle/USB key to us, a free replacement will be given. A temporary node-locked license will be issued for use while we await the return of the defective dongle/USB key. If upon arrival at our office, we find the damage most likely caused by misuse, a quote for a replacement dongle will be sent to you. For those outside of maintenance, a quote for the dongle/USB key replacement and shipping fees will be provided. If the key is not returned in either case a full license fee becomes payable.

Lost or Stolen Dongle/USB key

Should a dongle be lost or stolen, a new license will need to be purchased at full license cost. The purchaser is responsible for the safety of the dongle/USB key after initial delivery. We recommend all dongle/USB key users insure their products against theft and loss.