Outstanding customer support
We're proud of the level of support we offer. Apart from offering a superior product, our support is one of the things that sets us apart from unsupported shareware. Actually, it sets us apart from some of the big EDA players too.
What you don't get:
- Being stuck in a phone queue while being asked to check online for a solution to your problem
- A support ticket
- A call centre somewhere
What you do get:
- A conversation with a real human being
- A response within a couple of hours of your email (UK business hours)
- If our first-level support cannot solve your problem, we'll escalate it to the development team
We offer support during UK business hours from 9am to 5.30pm, Monday to Friday.
You can email us about your problem at support@simetrix.co.uk.
Alternatively you can pick up the phone and call us, if we're not there just leave a voicemail and we'll get back to you as soon as we can.
When you email please include your version number and license serial number. You can get these from the tool using the following menu options: Help > About and Help > License Diagnostics.
On top of our telephone support, there are a number of other resources to help you:
Maintenance
All products include the first year's maintenance, which provides unlimited support and free upgrades. You may choose to extend your maintenance agreement after the first year by paying a separate fee. The maintenance fee entitles you to continued technical support and product upgrades. You don't need to have a current maintenance contract to receive bug fixes.
Upgrade policy
You can download the latest upgrades here.